Legal

Delete your Pro Oasis account

Last updated: September 28, 2026

This page explains how to delete your Pro Oasis account and the data associated with it, from the Pro Oasis mobile app (Android and iOS), from the website or by email. Deletion is permanent: a deleted account cannot be recovered.

From the Pro Oasis app

Open the Pro Oasis app and sign in to your account.
Tap the "More" tab, then "Profile".
At the bottom of the screen, under "Danger zone", tap "Delete my account".
Confirm twice. Your account is deleted immediately and you are signed out.

From the website

Sign in at pro-oasis.com.
Open your avatar menu in the top right corner, then "My Profile".
Open the "Security" tab (shield icon).
Under "Danger Zone", click "Delete Account", then confirm with "Delete My Account".

By email, if you can no longer sign in

Write to [email protected] from your account's email address, with the subject "Account deletion". Once we have checked that the request comes from the account holder, we delete the account and confirm it by email, no later than 30 days after your request.

Data deleted immediately

Your profile (name, email address, phone number, photo) and your sign-in credentials.
Your subscription.
If you own a workspace: its business data, meaning stores, products and services, sales and cash sessions, invoices, quotes and delivery notes, customers, suppliers, purchases, expenses, treasury, appointments, production and notifications. Your team members keep their own accounts but no longer have access to this data.
If you are a member of a business's team: your access to its workspace. The sales and documents you recorded belong to the business and stay in its workspace.

Data erased within 30 days

Other data linked to your account: workspace name and logo, invitations sent, stock and price history, fixed assets and expenses, production workstations, Human Resources module data and technical logs.
Files you uploaded: product photos, logos and profile picture.
Copies held in the technical backups of our database.

Data kept by third parties

Subscription payments made by mobile money remain on record with our payment providers and the mobile operators, who keep them according to their own legal obligations.

Deleting some data without deleting your account

You can delete your own products, customers, suppliers or documents from the app or the website. For any other request, write to [email protected].

Contact

For any question about your data, write to [email protected]. See also our privacy policy.